The Chimney Lab Privacy Policy

The Chimney Lab is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect any information you provide when using our website or contacting us directly.

Who We Are
The Chimney Lab provides professional chimney sweeping and chimney services across Fleet and surrounding areas.

Contact Details
Phone: 07841 341110
Email: matt@thechimneylab.co.uk

Information We Collect
We may collect and store the following information when you contact us or use our website:

• Name

• Phone number

• Email address

• Address or postcode

• Information relating to chimney services requested

• Website enquiry details

 
We only collect information necessary to provide our services and respond to enquiries.
 
How We Use Your Information
Your information may be used to:

• Respond to enquiries

• Provide quotations

• Arrange appointments

• Deliver chimney services

• Improve our website and customer experience

• Maintain business records

 
We do not sell or share your personal information with third parties for marketing purposes.
 
Website Forms & Communication
If you complete a contact form on our website, the information submitted will be used only for responding to your enquiry and providing requested services.
 
We may contact you by:

• Phone

• Email

• SMS message

 
Where necessary in relation to your enquiry or booking.
 
Cookies
Our website may use cookies to improve website functionality and user experience.
Cookies are small files stored on your device which help analyse website traffic and usage.
You can choose to disable cookies through your browser settings.
 
Data Security
We are committed to ensuring your information is secure.
Reasonable physical, electronic and management procedures are in place to help safeguard and protect the information we collect online.
 
Third-Party Services
Our website may use third-party services such as:

• Google Analytics

• Google Maps

• Website hosting providers

 
These services may collect limited technical information as part of normal website functionality.
 
Your Rights
You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Withdraw consent for communication

 
To make any request regarding your data, please contact us using the details above.
 
Changes To This Policy
The Chimney Lab may update this Privacy Policy from time to time. Any updates will be posted on this page.
 
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
 
The Chimney Lab
Phone: 07841 341110
Email: matt@thechimneylab.co.uk